FAQ
Answers to Frequently Asked Questions at kx8
This page was created so you can find accurate information in one place about everything at kx8 — from opening an account to VIP cashback, deposits and withdrawals, and cricket betting. Reading the questions below will help you find answers to common issues on your own. If your question is not listed here, contact our 24/7 support team.
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Category 1
Account Verification
At kx8, a National ID (NID) is the most commonly used document for identity verification. If you do not have an NID, a valid passport or birth registration certificate is also accepted. For address verification, a utility bill or bank statement may be requested. Documents must be uploaded in a clear, readable format.
Yes, verification is mandatory. kx8 needs to confirm that every account belongs to a real person who is over 21 years of age. It also plays an important role in preventing money laundering and fraud. Without verification, withdrawal limits or certain bonus benefits may be restricted, so it is best to complete verification as soon as possible.
When verification is rejected, the reason is usually sent by email or shown in your account notifications. Common reasons include blurry images, expired documents or mismatched information. Upload the correct, clear documents again. If the problem continues, contact kx8's 24/7 live chat support in Bengali — the team will assist you promptly.
kx8 stores each user's personal information and uploaded documents on SSL-encrypted servers. Only the authorised verification team can access these documents; they are not shared with any third party. You can read our privacy policy for full details on how your information is protected.
Yes, this is an important point. The name used to register at kx8 must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal request may be blocked. This is why it is important to enter your correct name carefully at the time of registration.
After all documents are submitted correctly, the kx8 verification team reviews the request. The process is usually completed quickly, but the exact time depends on the quality of the documents submitted and the team's workload. If there is any delay, you can check directly via live chat. You can also log in from the kx8 Login page to see the status of your application.
Category 2
VIP and Cashback
Weekly cashback is calculated based on your total net loss for that week — that is, your total losses minus your total winnings. For example, a Gold member with a net loss of ৳20,000 in a week would receive ৳160 cashback at a rate of 0.8%. Cashback is added to your account automatically.
kx8 has four VIP tiers in total. The Bronze tier offers up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%. As you move to a higher tier, the cashback rate increases and additional benefits are also available. You can find more details about the VIP programme on the kx8 vip page.
Higher VIP tiers come with many special benefits. Platinum members receive priority support, early access to special promotions, and may get additional advantages in the withdrawal process. There are also occasional special tournaments and offers for VIP members that are not available to regular members.
kx8 VIP tiers depend on your regular playing activity. The more actively you play and the more you wager, the sooner you have the opportunity to reach a higher tier. Promotion happens automatically once specific milestones are reached. You can find out the targets for each tier from the support team.
Cashback is generally added as bonus balance and cannot be withdrawn directly. The cashback amount becomes withdrawable after specific wagering conditions are met. Read the terms and conditions page for the exact requirements, or ask directly via live chat.
No, separate registration is not required. As soon as you open an account at kx8, you automatically become part of the VIP programme. You will start at the Bronze tier and move up as your activity increases. This benefit is open to all registered kx8 members.
Category 3
Withdrawal Questions
Withdrawal requests to bKash, Nagad or Rocket at kx8 are generally processed within 30 minutes to 3 hours. The same timeframe applies to bank transfers. If verification is complete and your documents are in order, your funds are likely to arrive within this time.
The minimum withdrawal limit at kx8 is ৳500. This limit is the same for all methods — bKash, Nagad, Rocket and bank transfer. Before withdrawing, make sure your account balance is sufficient and any bonus wagering conditions have been met.
Yes, but conditions must be met. For example, for the welcome bonus, the bonus amount must be wagered 10 times. For instance, if you receive a ৳1,000 bonus on a ৳1,000 deposit, you need to place ৳1,000 × 10 = ৳10,000 in bets — after that, the portion won from the bonus becomes withdrawable. Conditions for other promotions may differ.
kx8's payment team is active seven days a week, 24 hours a day. Withdrawal requests are processed at night and on Fridays and Saturdays as well. However, for bank transfers, there may be a slight delay due to the bank's own working hours. bKash or Nagad generally do not have this limitation.
If a withdrawal is stuck for more than 3 hours, contact kx8's live chat immediately. Provide the support team with the transaction ID and the time of the request. The cause will be identified and resolved quickly. If needed, you can also send the details by email and receive assistance in Bengali.
For security reasons, it is generally recommended to withdraw using the same method used for the deposit. That is, if you deposited via bKash, withdrawing via bKash is the standard approach. If you need to use a different method, let support know. If your account verification is complete and the names match, the process goes through smoothly.
Category 4
Cricket and Sports Betting
kx8's cricket section offers various markets including match winner, toss winner, series winner, top batsman, over/under runs, and runs in a specific over. In T20 matches, runs per over are also available as a betting option. The full list of markets can be seen on the kx8 cricket betting page.
Yes, kx8 offers betting on various international cricket tournaments including BPL, IPL, the T20 World Cup and Test series. Special markets for Bangladesh Tigers matches are regularly available. The match schedule and available markets depend on the tournament calendar.
Live betting, or in-play betting, lets you place bets after a match has already started. Odds change quickly based on the score, wickets and match situation. If a wicket falls or a big run is scored, the odds update immediately. The ability to make quick decisions is important here.
In a multi-bet, you place bets on several events at once and need to win all selections to make a profit. Example: decimal odds of 1.50, 1.70 and 1.80 — combined odds 4.59 (rounded); a ৳100 bet returns ৳459, but if any one selection loses, the entire ৳100 is gone. The return is higher but so is the risk. The multi-bet feature is explained further on the kx8 Bet page.
Yes, kx8 offers betting on football and various other international sports alongside cricket. Popular markets are available for European leagues, the World Cup and international football tournaments. The list of available sports may be updated over time.
Yes. With the kx8 Sports Charge Bonus, depositing into the sports section gives you a 25% bonus of up to ৳8,000, with 12x wagering. Example: a ৳2,000 deposit gives a ৳500 bonus, wagering requirement ৳500 × 12 = ৳6,000. This bonus can be claimed once per day; minimum deposit is ৳200.
Have more questions? Contact support
If you did not find your answer on this page, kx8's support team is always here for you. Help is available in both Bengali and English.
24/7 Live Chat
At any time, on any day, click the live chat button on the site to speak directly in Bengali. From simple questions to complex issues — all can be resolved.
Email Support
To report a detailed issue, email us at: [email protected] — writing in Bengali is fine, and the team will reply correctly.